At Mulzoria, your privacy is a top priority. We’re committed to protecting your personal data with complete transparency, responsibility, and care. Your trust means everything to us, and we handle your information with the respect it deserves.
Information We Collect
Basic Contact Details (Name, Email, Phone Number):
We collect these details when you book with us, join our offers, or reach out to our support team. This helps us confirm bookings, send updates, and ensure smooth communication throughout your experience.
Reservation Details & Preferences:
This includes your travel dates, room choices, and any personal requests (like late checkouts or non-smoking rooms). We use this data to tailor your stay and provide a comfortable, customized service.
Secure Payment Information:
We process your payment details through trusted, encrypted systems for bookings and in-house purchases. Your full card data is never stored on our servers, and we maintain strict compliance with PCI standards for financial safety.
Feedback & Reviews:
Your insights — through surveys, messages, or direct feedback — help us improve our services. We collect this voluntarily to better understand what works and what needs refining.
How We Use Your Data
To Manage Your Booking and Support Your Stay:
Your data allows us to finalize your reservations, share important arrival info, and ensure we’re aligned with your preferences during your visit.
To Enhance and Personalize Your Experience:
With your past activity and preferences, we aim to make every visit feel more personal — from remembering your preferred room type to suggesting relevant upgrades or services.
To Send Optional Offers & Updates:
If you’ve opted in, we may occasionally reach out with personalized deals, event access, and loyalty rewards — all curated based on your preferences and past interactions.
Your Rights
Review Your Information:
You can request a copy of the personal information we have about you at any time. Just contact us — we’re happy to assist.
Correct or Delete Your Data:
Need to update your info or want certain data removed? Let us know. We’ll make corrections or handle deletions as per legal and operational guidelines.